Support

Downloads

Downloads

To download support materials, please select your product from the list below. You will automatically be shown all downloads for that product, including drivers, brochures, sales presenters and technotes.

  • 1. Select your section, category and chosen product.
  • 2. Click on the driver, brochure, sales presenter or technote of your choice.
  • 3. Take careful note of any applicable instructions, especially for drivers.
  • 4. Download the file to your hard drive.
  • 5. Execute (run) the file by double-clicking on it. For drivers this will usually launch the install procedure - for brochures, etc. this will launch the document.
Knowledge Base

Knowledge Base

Items 37 to 48 of 62 total

Category
Topic
  • Memory Cards
    40x - 60x - 66x - 80x... What does the 'x' mean?
    22 Oct 2021

    The write speed of CompactFlash and Secure Digital cards is designated as a multiple of 150 kilobytes per second. For example, 40x = 6MB/sec; 60x = 9MB/sec; 66x = 10MB/sec and 80x = 12MB/sec ...

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  • Accessories
    What type of pen should I use to write on a disc?
    22 Oct 2021

    Pens used to write on CDs or DVDs should not have a fine point or use solvent based ink as this can damage your disc. If you need to mark your CD or DVD disc, we suggest you use Verbatim DVD/CD Markers. ...

    Read More
  • Interface Cards,FAQ'S
    Benefits of Firewire (IEEE 1394)
    22 Oct 2021

    Applications that benefit from Firewire (IEEE 1394) include nonlinear (digital) video presentation and editing, desktop and commercial publishing, document imaging, home multimedia and personall computing. The low overhead and high data rates of Firewire, the ability to mix real-time and asynchro......

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  • Interface Cards
    What is the difference between IEEE 1394a and IEEE 1394b?
    22 Oct 2021

    IEEE 1394a allows for data transfer speeds of 100/200/400 Mbps. IEEE 1394b (billingual) allows for data transfer speeds of 100/200/400/800 Mbp ...

    Read More
  • Warranty
    Verbatim Limited Lifetime Warranty
    22 Oct 2021

    Certain products within the Verbatim DVD and CD-R range, Verbatim Store'n'Go USB Drive range, and Verbatim Digital Media Cards feature Verbatim's Limited Lifetime Warranty. This wa...

    Read More
  • FAQ'S,Warranty
    Return Process- Faulty Products
    22 Oct 2021

    If you have purchased a product and found it to be faulty, please return it to your original place of purchase with a receipt, and they will arange a refund or replacement (depending on individual store poilcy) ...

    Read More
  • FAQ'S,Warranty
    Technical Enquiries
    22 Oct 2021

    If you have a problem with a Verbatim product and require some technical assistance, please contact the technical support department at Verbatim. There are si...

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  • FAQ'S,Knowledge Base
    Do you sell direct to public from your Melbourne Head Office location?
    22 Oct 2021

    We do not have a shop front at our Verbatim Head Office, and thus cannot sell direct to public. Verbatim retailers, distributors and resellers are listed in the Where To Buy section on the Verbatim Australia website. For more information or stockists for specific products, please call our Custome......

    Read More
  • Hard Drives
    My HDD has lots of free space on it yet I get a “not enough space” message when I try to copy files.
    22 Oct 2021

    This problem is due to the fact that there are two file systems that are most commonly used today. These are; Fat32 and NTFS. All Verbatim HDDs come formatted as FAT32 for its superior compatibility with MAC and legacy Windows operating systems. FAT32 based ...

    Read More
  • USB Drives,Hard Drives,Memory Cards
    What does Plug and Play mean?
    22 Oct 2021

    Plug and Play (PnP) is a standard for the connection of peripherals to personal computers, whereby a device only needs to be connected to a computer in order to be configured to work perfectly. i.e. USB Drives, Hard Drives, Memory Cards and other devices should be able to be plugged and be automa......

    Read More
  • FAQ'S
    Customer Service Hours
    22 Oct 2021

    Customer Service Hours are: 8.30am - 5.00pm Monday to Friday (Australian EST) Located in Melbourne, the office hours adhere to Daylight Saving Hours during summer months. ...

    Read More
  • FAQ'S
    Memory Conversion
    22 Oct 2021

    1MB = 1,000,000 bytes 1GB = 1,000,000,000 bytes. Some of the capacity is used for formatting and other functions, and thus is not available for data storage. As a result, your operating system may report fewer megabytes/gigabytes....

    Read More

Items 37 to 48 of 62 total

Support Enquiry

Support Enquiry

If you have a question or require technical support for a Verbatim product you have purchased, please fill out the form below and a member of our support team will contact you shortly.

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Warranty

Hong Kong Warranty Terms

Within the warranty period, customers should bring the products with the original cash register receipt to the Customer Service Center to entitle the warranty services as listed below. If customers cannot provide a valid receipt/purchase invoice, charge of HKD150 per product is needed as handling & operation fees (cannot be refunded). If we confirm that the product is still within the warranty period, customers will entitle the warranty services.

Product replacement is your sole remedy under this warranty, and this warranty does not apply to normal wear or to damage resulting from abnormal use, misuse, abuse, neglect or accident, or to any incompatibility or poor performance due to the specific computer software or hardware used. VERBATIM WILL NOT BE LIABLE FOR DATA LOSS OR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, HOWEVER CAUSED, OR FOR BREACH OF ANY IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Certain states do not allow limits on consequential damages, so these limitations may not apply to you.

For customers purchasing in Hong Kong and Macau, please contact the Customer Service Centre located in Hong Kong for any warranty services. Here is the contact detail:

**Special Notice**

The service & contact number of North Point Customer Service Centre will stop service from 1 April onwards.
Please call in advance if customer would like to visit North Point Service Centre for repair or maintenance service on or before 31 March.
We apologize for any inconvenience caused.

Address: Room 1304, Kwai Hung Holdings Centre, 89 King's Road, North Point, Hong Kong
Tel : (852) 2117 9716
Service Hours: 10:00 - 19:00 (Mon-Fri); 10:00 - 14:00 (Sat)
Closed on Sundays and Public Holidays

Please note that our Customer Service Centre will be officially relocated to the following new address effective from 1 April, 2021.
Telephone number and service hours will be renewed.

Address: Flat 2804A, 28/F, Cable TV Tower, 9 Hoi Sing Road, Tsuen Wan
Tel: (852) 2679 8268
Service Hours: 10:00-19:30 (Mon-Fri) ; 10:00-18:00 (Sat)
Closed on Sundays and Public Holidays

______________________________________________

Product Categories

Warranty Period

Optical Media / OTG / USB Drives / Memory Cards

Lifetime limited warranty**

Portable Hard Drives / SSD

3 year limited warranty

LED Lighting (exclude LED Desklamp)

1 year limited warranty

Portable Batteries / Apple OTG Drives  / Micro USB Cables / USB & Hub Chargers / Wireless Chargers / Car Chargers / Type C Hubs / Card Readers / Earphones / Keyboard & Mouse / LED Desklamp / Laptop Stand / Fan / Camera / Digital Clock Radio / Air Purifier

1 year limited warranty

Lightning & Type C Cables / Multi- Cables / HDMI Cables / 3D Printing Materials / Media Share Wireless

2 year limited warranty

 

Taiwan Product's Warranty Expiry Date List

Please visit: http://www.verbatim.com.hk/taiwan-warranty-expiry-date/ 

Taiwan Warranty Terms

Product Categories

Warranty Period

Optical Media

Lifetime limited warranty**

OTG & USB Drives / Memory Cards

2 year limited warranty since 4/1/2020, for those purchased before 4/1/2020 not EOL items, one time replacement only on condition of providing purchase prove

Portable Hard Drives / SSD

2 year limited warranty

LED Lighting (exclude LED Desklamp)

1 year limited warranty

Portable Batteries / Apple OTG Drives  / Micro USB Cables / USB & Hub Chargers / Wireless Chargers / Car Chargers / Type C Hubs / Card Readers / Earphones / Keyboard & Mouse / LED Desklamp / Laptop Stand / Fan / Camera / Digital Clock Radio / Air Purifier

1 year limited warranty

Lightning & Type C Cables / Multi- Cables / HDMI Cables / 3D Printing Materials / Media Share Wireless

2 year limited warranty

Remark:

** LIFETIME LIMITED WARRANTY

Verbatim warrants this product to be free from defects in material and workmanship. Lifetime limited warranty is applied for the on-going products and for those end-of-life products, the warranty service is valid within 2 years after end-of-life. Customers should bring the products with the original cash register receipt to the Customer Service Center to entitle the warranty services.

Should any dispute arise, the decision of Verbatim shall be final.

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